Maintenance & Repairs
Preventative On-site Maintenance
Our Service Agreements ensure a consistent level of care for your instrument with regular scheduled preventative maintenance visits on-site. Regular maintenance not only preserves the long-term value of your instrument and ensures optimum results it is also the best insurance possible for your business.
- A scheduled annual on-site preventative maintenance visit
- Monitoring of your instrument for early alert to potential issues, and planning the timely replacement of wearing parts to remove the risk of instrument downtime
- Allowance for one emergency breakdown per annum, free of travel and labour charges representing significant savings.
- 10% off list price of parts
- 1 x Replacement Source Lamp
- On-line and remote diagnostics
- Faster, priority support
- CPU insurance
- Supported by factory trained engineers, and dedicated, experienced NIR experts
- Customisable options available e.g. multiple visits per year, discounts for multiple instruments at the same site.
- On-site Breakdown services (Australia, New Zealand and South Pacific Islands);
- Speedy and cost effective return-to-base repair option. Contact us for details on sending your instrument to one of our Service Facilities.